Points refund policy

This policy applies to EARTH points purchased from 簡勝烽 on this site. It forms part of our terms under Taiwan's Consumer Protection Act and mandatory online-game service contract provisions. Applicable law governs matters not covered here.

Summary

1. Digital content and the 7-day withdrawal right

Points and intervention cards are digital content supplied without a tangible medium. Drawing immediately supplies a card to your hand and completes delivery. Under Article 19 of the Consumer Protection Act and Article 2(5) of the reasonable exceptions to distance-transaction withdrawal rights, you are asked to agree before spending points that digital content is delivered on draw and the 7-day withdrawal right does not apply to spent points.

Unused paid points remain eligible for the refunds below.

2. Refunds within 7 days

• Within 7 days after payment, notify us in writing (including email) to cancel the purchase and refund that order's unused paid points.
• Refunds use the original currency and the order's paid-point rate, capped at the actual amount paid. Bonus points have no cash value. No processing fee is deducted.
• Associated bonus points are revoked proportionally.
• Points already spent on delivered cards are not refunded, whether the cards were played or not. Points held for a pending draw are resolved before calculating the refund.

3. Termination after 7 days

• You may terminate the contract in writing, including email, at any time.
• All unused paid points are refunded within 30 days after termination.
• Only unavoidable, nonrecoverable fees actually paid to the payment provider may be deducted, with the amount disclosed. No other fee is charged.
• Bonus points expire on termination.

4. Service shutdown

• We announce a shutdown at least 30 days in advance and email users with purchase records.
• We proactively refund all unused paid points without deducting costs.
• If we fail to give this notice, reasonable compensation is provided in addition to refunds.

5. Service interruption

If an interruption attributable to us prevents use, affected points charged during it are returned. If a return is impossible, reasonable compensation, such as equivalent points, is provided.

6. Minors

• Users under 18 need their legal representative's consent to purchase.
• For an unapproved purchase, a legal representative may request unused paid points and provide account details and proof of relationship. Proof is used only to verify identity and deleted afterwards.
• We may set monthly purchase limits on minor accounts.

7. Draws, hand cards and returned points

• Cards are chance-based products. Unwanted results, including calamities, are not refunded or rerolled. See draw odds.
• A rejected draw caused by a changed pool, full hand or error does not draw a card. Any charged points are fully returned and recorded.
• Drawn cards enter your hand, up to 200 cards. You choose when to play. A successful draw is complete and its points are not refundable.
• A rejected play leaves the card in your hand for retry. Stage, conditions, stacking, cooldowns and queue capacity are checked on play. Playing costs no additional points.
• Cards expire after 7 real days and are removed if unplayed. Expired and deliberately discarded cards are not refunded. The hand displays remaining time.
• If a failure attributable to us makes a card unplayable throughout its remaining period and it expires, we replace the same card or return its draw points.
• If a verified draw did not follow disclosed odds or rules, its points are returned with additional compensation as appropriate.

8. Bonus points

Bonus points are promotional gifts without cash value and are not refundable. Draws spend bonus points first.

9. Requests

Email hero870802@gmail.com with the subject "Refund request" and provide:

1. Your EARTH account email or ID.
2. Order ID, payment date and amount from your payment notification or invoice.
3. The reason:7-day withdrawal, termination, a minor's purchase or another reason.

We acknowledge requests within 3 business days. Do not send full card numbers or passwords.

10. Method and timing

• Refunds return to the original payment card, rather than cash or another method.
• After confirmation, we request a reversal through ECPay. Issuer processing normally takes 7–14 business days and appears on the current or next card statement.
• Invoices are voided or adjusted as required.
• Refunded paid points are deducted from the account. Each order is refunded only once.

11. Disputes

Contact us first. We respond within 15 days. Under the Consumer Protection Act you may also complain to a local consumer service center, consumer protection officer or dispute mediation committee. The Taiwan consumer protection hotline is 1950.