Contact
Support and contact
Email us about purchases, refunds, card records, personal data or partnerships.
Support email
We reply within 3 business days. We provide a response to complaints within 15 days.
What to include
- Purchases or refunds: your EARTH account, order ID, payment date and amount, and reason. See our refund policy.
- Card records or odds: your EARTH account and approximate draw time.
- Personal data: your EARTH account and the right you want to exercise, such as access, correction or deletion. See our privacy policy.
We never ask for your full card number, security code, password or SMS verification code. Do not respond to messages claiming to be EARTH support that request these details.
Operator details
- Operator
- 簡勝烽
- Representative
- 簡勝烽
- Registered address
- 404臺中市北區尚德街190之3號5樓
- Support phone
- 0978363068
- Support email
- hero870802@gmail.com
Live channel
EARTH on YouTube. Purchases and refunds are handled by email, not live chat.